SEMI-CUSTOM collection

frequently asked questions

 

How does the Semi-Custom Process work? 

Browse through our Semi Custom Collection and choose the suiten(s) that best fit your wedding style. Add the products in the quantities, type of paper and ink color that you wish to use. Be sure to add any additional add-on’s to your cart, such as calligraphy addressing, postage, and assembly. 

 Once your order is submitted, a digital proof of your design will be provided within 7-10 business days after all the content has been collected and confirmed. One revision round is included after receiving your digital proof. This revision includes minor text changes and one calligraphy rewrite. Upon approval, the items are sent to the printer. Marked is not responsible for any mis-spelled works or inaccurate information. Please double check your design before approval. Your written approval on the digital proof acts as your signature. If errors are discovered after final approval, and changes are required, the customer will be responsible for the cost of a re-print.

Print production takes approximately 2-3 weeks upon approval, plus shipping. Production increases by 1-2 weeks if calligraphy addressing and assembly are required. 

 

Can I order coordinating Rehearsal Dinner, Day-Of and Save the Date paper?

Absolutely! We offer it all. We want your paper products to run together seamlessly from the beginning to the end of your big day...and after! We even have matching Thank You cards available too!


How far in advance should I place my order?
 

We suggest you place your Wedding Invitation order as soon as you have your wording complete. Invitations are traditionally mailed to guests between 6-8 weeks prior to your wedding. We recommend placing your invitation order 4 months prior to your event date.

For Save the Dates, we like to get those out to your guests 5-6 months before your wedding.

Day-Of Paper goods are the final piece. Place this order as soon as your details are finalized.
 

I'm not sure how to choose my paper and ink color. Do you offer samples?
 

We offer a selection of assorted stationery pieces intended to show your paper options, ink colors and print quality within the collections. A piece from each suite can be found in the sample packet. Place an order for one here.

 

I want to print the designs myself. Do you offer printable versions of your designs?
 

In order to ensure the highest quality of design work, Marked handles all production.

 

I need to order more invitations than I initially ordered. What do I do? 

Please send us an email right away regarding your order. Additional orders will incur required setup costs and shipping if the invitations from the initial order have already been printed and/or shipped. 

 

I need to order less invitations than I initially ordered. Can I still change it? 

Unfortunately, we cannot reduce the quantity of the invitations once ordered. Please make sure that you order the right amount of invitations before you submit your payment.

 

I want to customize certain parts of the Semi-Custom suite. Is that possible? 

Yes, that is possible. Please send us a message through our Contact Form with specifications of your customization. We will email you back a quote. 
 

 

I want to get completely customized invitations. Is that possible? 

Yes, that is possible. We take a select amount of custom invitation suites annually. Please send us a message through our Contact Form with as much detail as possible. Custom invitations can take up to 4 weeks longer than our Semi-Custom Invitations, and can cost up to 30-40% more, depending on the materials, design, etc. 

 

How does the shipping work? 

Shipping is calculated at checkout. All Semi-Custom Suites are shipped via FedEx. Other items in our shop are shipped USPS Priority Mail. Marked is not liable for lost, damaged or delayed shipments. 
 

Are your invitations available to ship anywhere in the world? 

No,  currently we only ship in the United States. Unfortunately, we do not take international orders at this time.

 

What is the status of my order? 

Marked will provide a timeline once your order is submitted and all the content has been received.

 

Can I request to expedite the order processing? 

Yes, that is possible. Depending on your estimated due date, we will let you know if your rush date is possible or not. If yes, then an additional 20% of your total will be charged to cover rush fees.  

 

What is your return/exchange/cancellation policy? 

Due to the custom nature of our products, Marked cannot offer returns or exchanges of any kind in the event of customer dissatisfaction or order cancellation.

 

I received envelopes with the addresses incorrectly handwritten. What do I do? 

If it is our mistake, we will re-write and ship it back to you for free. If we are for any reason unable to do so, we will refund the charge for number of incorrectly addressed envelopes. If it is the client’s mistake, the standard envelope calligraphy charges will be applied plus shipping. 

 

Who owns the designs once produced? 

Laura McCarty and Marked retain all rights to the designs that are created.

What customizable options do I have when choosing from the Semi-Custom Suites? 

Collections: Each collection was uniquely designed to stand alone or to be mixed n' matched with another collection. Sometimes it's hard to envision mixing two suites, but we promise they look awesome when you do. When choosing, we suggest that you choose the designs that best reflects your wedding style.

Quantity: The minimum order for each Semi-Custom Collection is 50.

Type of Paper: There are 3 types of paper available for printing. The paper available is 120#, uncoated card stock.  

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Type of Printing: At this time, we only offer digital printing. Digital printing is a high quality inkjet style printing.

Ink Color Choices: We have selected an array of ink colors that we believe best showcase our designs.  Order a sample pack to see the ink colors in person.

Envelope Choices: each invitation suite comes with a matching A-style (Square Flap) white envelopes. Colored, Baronial Style (Pointed Flap) envelopes are available for purchase at an additional fee. If colored envelopes are chosen, the white envelopes will be removed from your order and replaced with your colored envelope choice. Colors shown below.

Calligraphy: Our calligraphy style is organic and loose. We pride ourselves on our unique letterform while doing our best to stay legible. We definitely don't want to confuse our postmen! Each suite in the collection allows for custom calligraphy.

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Digital Addressing: Sometimes calligraphy just isn't in the budget. Digital addressing is your next best option. The type chosen will coordinate with the suite you've chosen.

Vintage Postage: Vintage postage makes you're envelopes all the more lovely. If you can splurge on them for all your guests, you'll definitely want a pack to use for your wedding photographer so they can get some classic photos.

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Assembly: Signed, sealed, and delivered. You've got a lot on your plate planning a wedding. Let us take some of the stress off by assembling your paper goods. We'll stuff each envelope for you!